Peter Kuebler
Phone: (703) 444-2275/ (240) 506-5703
Email: Peter@vonkuebler.com
| Professional Profile: |
Best Practices/Consulting: Strong foundation in consulting with emphasis on TQM, CMMI, COBIT, eTOM, SOA, ITILv2 & v3 and Lean Six Sigma processes and IT strategy. Technical and functional leadership experience implementing mission critical solutions in the High-technology space. ITIL v3 Expert & Practitioner, ISO 20000 audits. Cloud-based, SOA/SOI virtualization, and HA data center consulting.
Technical Strategy: Technology executive with over 20 years of progressively advanced IT and Data Center Operations/Management/Cloud/SOA experience. Early pioneer in VoIP/Converged Services with over 9 years’ experience building and managing VoIP/Converged services platforms. 7 years Cloud/SOA management.
Network and Data Center Operations: Consistent success in aligning IT Operations with business strategies in a variety of competitive business environments. ITILv3 Certified. Most recently built a Network Operations Center for a VoIP startup. Built the NOC from the ground up and brought it online within two months. Previously managed NOC and Data Center for the office of the President of the United States.
Project Management/Business Development: Progressively advanced experience managing complex multi-vendor implementation cycles Europe and North America. Involved in all aspects of customer development from initial contact through maintenance and deprecation.
Federal (Performance-Based) Acquisition & Program Support: Consistent success supporting DOD Performance-Based Acquisitions from requirements development, PWS, TO, Ac Strategy authoring to policy interpretation and protest strategy and challenges. |
Experience:
2007 – Present |
MITRE McLean, VA
Lead Distributed and Network Systems Engineer – Lead staff member in Enterprise Services Engineering department for Joint and Defense-Wide Programs, includes Cloud, VoIP/Converged Services and Network Services. Technical Advisor for Enterprise Technology Modernization Group.
GIG Services Management (GSM) Project Leader – Leads team on advising the Defense Information Systems Agency (DISA) on adoption and execution of best practices for Data Center, Telecom Services and Service Desk operations, as well as Governance. Chief Engineer to GSM PMO, and leader of NS support team for acquisition and transition of GSM program within PMO. Performance-Based Acquisition expertise.
- Currently supporting DISA’s GIG-Services Management (GSM) acquisition effort and the development of an Operational Architecture that offers functions in Service/Help Desk, Provisioning, Trouble/Fault Management, Performance Management, Configuration Management, Network Defense, Network OA&M and Security.
- Lead for PMO support team which authored the PCS-O (requirements document), PWS, SOOs, IGCE, DPAP, AT&L briefings, Task Orders CLIN structure, modified OV5 work breakdown structure.
- Defining and establishing stakeholder consensus on transition and testing/validation plans.
- Provides support and guidance for Due Diligence/Reading Room data collection.
- Proposed, defined and set-up the Service Management Branch for the Net-Centric Enterprise Services (NCES) program using ITILv3 framework and HDI Service Desk Maturity model as foundation.
- Worked with DISA senior leadership to establish effective enterprise governance processes based upon ITIL, COBIT, eTOM and TMF SDF.
- Participated in design, rollout and implementation of Aqualogic ESB SOA cloud deployment.
- Developed and proposed an IT Governance /COBIT solution targeted to DoD Programs. Offerings included assessment and implementation of IT processes and controls, SOX Compliance, and value and risk management. The solution was designed to be complementary to existing ITIL, CMMI, and security related solutions.
- Support to DISA CAE, and other divisions within DISA, including NS8 (OSS) NS2 (Transport), NSP.
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2006 – 2007 |
SUNROCKET,INC. Vienna, VA
Director, Network Reliability – Built, hired and managed 24x7 VoIP and Systems Network Operations Center and brought NOC online within two months.
- Developed and deployed custom monitoring tools, systems and procedures to effectively monitor proprietary VoIP architecture.
- Re-launched Tier3 Technical Support team to be a pro-active and focused on complex problems.
- Used ITIL and SOA best practices to create a back-office team and cloud-based infrastructure and processes.
- Managed all staffing and HR for three departments.
- Established and maintained escalation process and Service Level Agreements (SLA) for both Engineering and Vendor.
- Improved Network Reliability on both network and systems sides.
- Mean Time to Repair (MTTR) improved by 500%
- Mean Time between Failures (MTBF) improved by 300%
- Created and managed Change Management process.
- Defined Post Mortem procedures for all incidents.
- Defined and maintained all incident communications procedures both internal and external.
- Used ITIL, COBIT and SOA frameworks to improve and scale operations.
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| 2005 – 2006 |
UNISYS, INC. Reston, VA
United States Health and Human Services (HHS) Operations Manager – Managed the HHS Email Systems Management Team supporting the full email infrastructure for 70,000 users. This includes Exchange, RIM Blackberry, Outlook Web Access, Tumbleweed Anti-spam, SQL, GFI Mail Essentials Anti-spoofing, Anti-virus.
- Responsible to Program Management for the full Operations of the program.
- Service Delivery Manager for Enterprise Exchange System (EES) and Information Technologies Services Contract (ITSC) programs.
- Designed, engineered and deployed a new suite of monitoring tools and systems resulting in an increase in service availability and customer satisfaction. Improvements resulted in a savings to Unisys of $2 million.
- Directly interfaced with CTO of HHS and his staff for all Operational issues.
- Established and maintained Change Management procedures for two Federal programs, ITIL and eTOM.
- Responsible for creating team to develop and deliver Data Center disaster recovery assessment and future roadmap for Business Continuity Plan.
- Developed SOA/Virtualized infrastructure to support combined operations for infrastructure.
- Provide 4th Tier technical guidance and leadership to Systems Management Team (SMT).
- Defined requirements for monitoring tools and validated proper monitoring was maintained by all monitoring systems.
- Defined operational procedures and processes for both programs and data center and cloud/soa environment.
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Operations and Dakota Program Manager – Executive Office of the President of the United States.
- Project Manager for all NOC monitoring, operations and maintenance.
- Project & Data Center Manager for all Unisys FTEs at EOP site, including server, messaging and email, network teams.
- Client environment included Windows NT, 2000, 2003, Exchange 2000 and 2003, Solaris, EMC Celara clusters, Cisco and Foundry routers and switches.
- Tracked and reported to client and Program Manager status of all operations, projects and staffing.
- Provided 4th tier technical guidance and leadership to server, messaging and infrastructure teams.
- Responsible for coordinating data center effort and monitoring for multiple departments.
- Tracked and ensured optimum work hour coverage for all teams while avoiding overtime.
- Documented and maintained all standard operating procedures (SOP) and processes for NOC and server team.
- Developed custom InfoPath and SQL reporting solution and database to improve NOC’s response to outages and improve accuracy in reporting and troubleshooting.
- Created Configuration Management process and established CMDB.
- Re-mapped NOC monitoring solution planned and projected major upgrade to NOC monitoring system for FY2006.
- Rebuilt and reconfigured NOC monitoring systems to provide a more accurate monitoring environment.
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| 2003 – 2005 |
OPTIMAL NETWORKS, INC. Gaithersburg, MD
Chief Engineer – Technical manager for a team of 15 engineers catering to outsourcing IT for small business clients.
- Managed ongoing IT/ network support for sixty clients. Client environments include multiple Windows NT 4.0, Windows 2000, Windows 2003, Linux, BSD, Solaris and Novell NetWare servers.
- Researched, designed, and deployed new technical solutions.
- Applied ITIL and SOA frameworks to customer problems.
- Responsible for all customer IT systems and upgrades.
- Supported messaging and collaboration software packages including Microsoft Exchange, Lotus Domino, Novell GroupWise, and iManage.
- Increased client security program by implementing firewall hardware and updating servers with patches to known security vulnerabilities.
- Integrate storage area network (SAN) solutions from Dell, IBM, and Snap into both Microsoft and Novell environments.
- Provide training to clients personnel at all levels from technical support staff members and to end users.
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| 2002 – 2003 |
VIDEO NETWORKS, INC Gaithersburg, MD
Vice President, Operations – Managed operations for a 20 person engineering consulting firm specializing in Network Operations Center and Communications Center design and construction., both Federal and commercial.
- Restored company to fiscal stability.
- Deployed and maintained first generation VoIP platform for all office telco needs resulting in significant cost savings.
- Managed all aspects of IT infrastructure.
- Specified and integrated systems for complex controls and communications systems, using both SIP and H.323.
- Specialized in end-to-end integration solutions, including: infrastructure analysis, process improvement (ITIL, eTOM, COBIT), and system configuration.
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| 2001 – 2002 |
CURRENT COMMUNICATIONS, INC Germantown, MD
Operations Manager – Managed Help Desk, Customer Care, Deployment and Network Operations and NOC.
- Established, hired and managed Operations department including Network Operations (NOC), Customer Service, Field Deployment and Extended Care.
- Developed custom tools to monitor unique IP over power line communications.
- Established and managed change management process for all company IT efforts. ITILv2.
- Configured and maintained over 60 UNIX nodes. Specified, designed and integrated NOC infrastructure and Help Desk.
- Planned and established criteria and procedures necessary to monitor CurrentLink's Powerline Data Network.
- Developed and established IP security for customer’s personal networks.
- Developed custom automated provisioning tools for customers to use over the web.
- Set up and maintained all network monitoring systems, including Solarwinds, MRTG, & HP Openview.
- Provided troubleshooting (customer and network) support for existing and new PLCS network elements and customers.
- Designed, constructed and maintained SQL databases for tracking and reporting of customer performance, installation, service rate, outages and network throughput.
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| 1999 – 2001 |
ACTERNA, INC., formally TTC/WWG Germantown, MD
Sr. Program Manager – Managed implementation of systems products for multiple customers. Required in-depth cooperation with sales, sales support teams and installation team.
- Represented North American Program Services on business development opportunities with domestic tele-communication providers. Responsibilities included proposal preparation, field trial management and solution presentations.
- Promoted to lead Program Manager. Primary responsibility over two new products: Atlas and Centest-ANT. This required extensive study of the technology, as well as coordination and teamwork with the previous owners of the technology.
- Designed and developed cost tracking database in MS Access for Program Services group to enable detailed margin analysis of installation programs.
- Level 2 & 3 support for UNIX and Windows NT/2000 systems installed in field, managed 100 Unix hosts.
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| 1997 – 1999 |
NEXTEL Reston, VA
Sr. Systems Administrator –Level 2 & 3 support for UNIX and Windows NT/2000 systems installed in field. Technical manager of seven-member team focused on supporting Network Operations Center (NOC) monitoring of all network events on Nextel wireless network.
- Responsible for Nextel's Network Management Systems nationally.
Successfully managed network security using applications such as COPS, SATAN, and Crack. Defined and maintained Nextel's network security policy as related to the MSO's and the NOC.
- Successfully managed the team that built and developed NOC and infrastructure.
- Established and managed help desk support for both local and remote customers.
- Integrated iDEN Systems into Performance Reporting Systems (DAP, SMS, MSC, VMS, DACS, OMC, STP, etc.).
- Managed the selection, purchase and rollout for CenTest 650 centralized testing system and Clearview Early Warning system (a circuit monitoring and testing system). This required advanced knowledge in SQL conversion, UNIX, telco administration, SS7, phone circuit topology and DCS.
- Supervised the deployment and build-out of one live traffic switch and one lab/development switch.
- Y2K coordinator for Central Operations. Responsible for identifying equipment which would be impacted by Y2K, created test plans, implemented patches, and ensured readiness of all equipment in production for Central Operations.
- Used OSI's NetExpert system to create custom rule sets for all iDEN sub-systems.
- Evaluated and deployed Clarify solution for NOC. This improved trouble-ticketing resolution by 35%.
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| 1995 – 1997 |
PRINCIPAL HEALTH CARE, INC Rockville, MD
Sr. LAN Analyst – Responsible for daily operation and maintenance of 25 server/1500 node Novell 3.x/4.x Network. Responsible for 1500 PC/Mac workstations running MS Windows for Workgroups 3.11 and 95.
- Established and managed change management process for Enterprise.
- Established and managed backup procedures for all servers nationwide.
- Evaluated, planned and implemented national migration to Microsoft Windows, running both IP and IPX protocols.
- Evaluated, approved and managed rollout of anti-virus and network security measures to secure entire network.
- Evaluated, approved and managed rollout of secure remote VPN system for mobile and remote users.
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1994 – 1995
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NATIONAL DATA CORPORATION, INC Rockville, MD
Network Manager – Specified, planned, installed and maintained a 250 node, 6 server Netware 4.1 LAN.
- Integrated Microsoft Windows NT servers as application servers and intranet servers.
- Specified, designed, maintained, upgraded and adapted SCO UNIX, IBM AIX and HP/UX file servers into overall LAN/WAN environment, while maintaining security and segregation.
- Supervised and negotiated contracts with all network and PC subcontractors.
- Managed help desk and trouble response team for network and PC issues.
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| 1994 – 2001 |
LOKI ENTERPRISES Germantown, MD
President – Consulting firm specializing in assisting small organizations with all IT, Data and Telco needs.
- Supervised five employees at different client sites, performing IT Support and System Administration.
- Successfully managed three Federal BPA contracts within budget and on time.
- Integrated Windows NT into Banyan/UNIX environment for multiple FDA departments.
- Nationwide rollout of Microsoft Exchange v5 for FDA (upgrade from Banyan, DECmail and Lotus Notes).
- Designed, specified, purchased and integrated customer infrastructure.
- Consulted on upgrade and customization of APC (Sprint Spectrum's) billing system.
- Managed help desk support for NIH CBER/CDER campus at the FDA.
- Deployed secure Wireless LANs at numerous regional offices throughout the United States for HHS.
- ITIL, Lean Six Sigma and SOA consulting and education for large and small businesses.
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Education:
1994 – 1997 |
CANTERBURY UNIVERSITY
Master of Information Systems Management – Graduated: 1997
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1990 – 1994
1995
1996
1999
2002
2003
2005
2008
2009
2010
2011
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CANTERBURY UNIVERSITY
Bachelor of Information Systems Management – Graduated 1994
- Microsoft Certified Professional (MCP)
- Certified Network Engineer/CNA Novell Netware
- CompuMaster - Fundamentals of Cisco Routers
- Pink Elephant ITILv2 Foundation
- Pink Elephant ITILv2 Practitioner disciplines
- Six Sigma White Belt
- IBM Certified SOA Solution Designer
- Lean Six Sigma Green Belt – Villanova University
- ITILv3 Foundation, ITIL v3 Service Transition, Operations
- Continuous Service Improvement, Service Design & Strategy
- Managing Across the Lifecycle, ITIL v3 Expert, ISO/IEC 2000
- DAU level 1 Certified
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Awards:
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- Unisys Gold and Silver Achievement Award 2005, 2006
- Acterna Non-Monetary Award (NMR), 2001
- Nextel Circle of Excellence, 1998
- Principal Health Care Service Edge Award, 1996
- MITRE E215 Spot Award
- MITRE/CCG Golden Eagle Award
- MITRE E204 Spot Award
- DISA Diann McCoy Award for Acquisition Excellence 2012
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