Peter Kuebler
1 Stafford Ct, Potomac Falls VA 20165
Phone: (703) 444-2275 / (240) 506-5703
Email: Peter@vonkuebler.com
| Professional Profile: |
Technical Strategy: Technology executive with over 13 years of progressively advanced IT and Data Center experience. Early pioneer in VoIP with over 5 years experience building and managing VoIP platforms.
Network and Data Center Operations: Consistent success in aligning IT Operations with business strategies in a variety of competitive business environments. Most recently built a Network Operations Center for a VoIP startup. Built the NOC from the ground up and brought it online within two months. Re-launched the Tier3 technical support team to be a pro-active, customer-centric organization, that utilizes effective monitoring tools to focus on technical trends and involved technical challenges. Previously, managed NOC and Data Center for the office of the President of the United States.
Project Management: Progressively advanced experience managing complex multi-vendor implementation cycles Europe and North America. Involved in all aspects of customer development from initial contact through maintenance.
Consulting: Strong foundation in consulting with emphasis on ITIL and ISO 9001 processes and IT strategy. Technical and functional leadership experience implementing mission critical solutions in the High Technology space.
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Experience:
2006 – Present |
SUNROCKET, INC. Vienna, VA
Director, Product Strategy – Responsible for the development and delivery of new and revised products at the second-largest VoIP provider in North America.
- Coordinate with product, marketing and technical managers, support groups and cross-functional areas to develop and launch products to support SunRocket’s plans for short- and long-term growth.
- Charged with full responsibility for managing all VoIP devices currently in use on the network.
- Drive Strategic projects, to include Business Class offereings and advanced WiFi phones.
- Developed external device certification test plan and processes to effectively validate VoIP devices for use on the SunRocket network.
Director, Network Reliability – Built, hired and managed 24x7 VoIP and Systems Network Operations Center and brought NOC online within two months.
- Developed and deployed custom monitoring tools, systems and procedures to effectively monitor proprietary VoIP architecture.
- Re-launched Tier3 Technical Support team to be a pro-active support team focusing on complex technical issues and customer trends.
- Managed all staffing and HR for three departments
- Established and maintained escalation procedures for both Engineering and Vendor escalations.
- Established and managed Service Level Agreements (SLAs) for network vendors.
- Improved Network Reliability on both network and systems sides.
- Mean Time to Repair (MTTR) improved by 500%
- Mean Time between Failures (MTBF) improved by 300%
- Created and managed Change Management process
- Defined Post Mortem procedures for all incidents
- Defined and maintained all incident communications procedures both internal and external.
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| 2005 – 2006 |
UNISYS, INC. Reston, VA
United States Health and Human Services (HHS) Operations Manager – Managed the HHS Email Systems Management Team supporting the full email infrastructure. This includes Exchange, RIM Blackberry, Outlook Web Access, Tumbleweed AntiSpam, SQL, GFI Mail Essentials Anti-spoofing, Anti-virus.
- Responsible to Program Management for the full Operations of the program.
- Service Delivery Manager for Enterprise Exchange System (EES) and Information Technologies Services Contract (ITSC) programs.
- Designed, engineered and deployed a new suite of monitory tools and systems resulting in an increase in service availability and customer satisfaction. Improvements resulted in a savings to Unisys of $2 million.
- Directly interfaced with CTO of HHS and his staff for all Operational issues
- Established and maintained Change Management procedures for two Federal programs
- Responsible for creating team to develop and deliver Data Center disaster recovery assessment and future roadmap for Business Continuity Plan.
- Provide 4th Tier technical guidance and leadership to Systems Management Team (SMT).
- Define requirements for monitoring tools and validate proper monitoring is maintained by all tools and monitoring systems
- Defined all operational procedures and processes for both programs and data center.
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Operations and Dakota Program Manager – Executive Office of the President of the United States
- Project Manager for all NOC monitoring, operations and maintenance.
- Project & Data Center Manager for all Unisys resources at EOP site, including server, messaging and email, network teams.
- Client environment included Windows NT, 2000, 2003, Exchange 2000 and 2003, Solaris, EMC Celara clusters, Cisco and Foundry routers and switches.
- Track and report to Program Manager and client status of all operations, projects and staffing, both FTE and contractor.
- Provide 4th tier technical guidance and leadership to server, messaging and infrastructure teams.
- Responsible for coordinating data center effort and monitoring for multiple departments
- Track and ensure optimum work hour coverage for all teams while avoiding overtime
- Document and maintain all standard operating procedures (SOP) and processes for NOC and server team.
- Developed custom InfoPath and SQL reporting solution and database to improve NOC’s response to outages and improve accuracy in reporting and troubleshooting.
- Re-mapped NOC monitoring solution, planned and projected major upgrade to NOC monitoring system for FY2006.
- Rebuilt and reconfigured NOC monitoring systems to provide a more accurate monitoring environment
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| 2003 – 2005 |
OPTIMAL NETWORKS, INC. Gaithersburg, MD
Chief Engineer – Technical manager for a team of 15 engineers catering to outsourcing IT for small business clients
- Managed ongoing IT/ network support for fifty clients. Client environments include multiple Windows NT 4.0, Windows 2000, Windows 2003, Linux, BSD, Solaris and Novell NetWare servers.
- Researched, designed, and deployed new technical solutions.
- Responsible for all customer IT systems and upgrades.
- Support messaging and collaboration software packages including Microsoft Exchange, Lotus Domino, Novell GroupWise, and iManage.
- Increase client security by implementing firewall hardware and updating servers with patches to known security vulnerabilities.
- Integrate storage area network (SAN) solutions from Dell, IBM, and Snap into both Microsoft and Novell environments.
- Provide training to clients personnel at all levels from technical support staff members and to end users.
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| 2002 – 2003 |
VIDEO NETWORKS, INC Gaithersburg, MD
Vice President, Operations – Managed operations for a 20 person engineering consulting firm specializing in Network Operations Center and Communications Center design and construction., both Federal and commercial.
- Restored company to fiscal stability.
- Deployed and maintained first generation VoIP platform for all office telco needs resulting in significant cost savings.
- Managed all aspects of IT infrastructure, including Windows 2000 Terminal Server, Goldmine, Quickbooks, Cisco IP telephony, ISDN, ADSL, Linux, and BSD, VoIP platforms.
- Specified and integrated all hardware and software for complex controls and communications systems, using both SIP and H.323.
- Specialized in end-to-end integration solutions, including: infrastructure analysis, process improvement, and system configuration
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| 2001 – 2002 |
CURRENT COMMUNICATIONS, INC Germantown, MD
Operations Manager – Managed Help Desk, Customer Care, Deployment and Network Operations
- Established, hired and managed Operations department including Network Operations (NOC), Customer Service and Extended Care.
- Developed custom tools to monitor unique IP over power line communications
- Established and managed change management process for all company IT efforts.
- Configured and maintained over 60 UNIX nodes. Specified, designed and integrated NOC infrastructure and Help Desk infrastructure.
- Planned and established criteria and procedures necessary to monitor CurrentLink's Powerline Data Network. Set up and maintained high bandwidth 2-3 MBS data links to homes.
- Developed and established IP security for customer’s personal networks. Developed custom automated provisioning tools for customers to use over the web.
- Created and presented weekly report to Executive Management and board on network status and Operational deployment progress.
- Designed, built, deployed and maintained WAN for monitoring and maintenance of data network.
- Set up and maintained all network monitoring systems, including Solarwinds, MRTG, & HP Openview.
- Provided troubleshooting (customer and network) support for existing and new PLCS network elements and customers
- Designed, constructed and maintained SQL databases for tracking and reporting of customer performance, installation, service rate, outages and network throughput.
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| 1999 – 2001 |
ACTERNA, INC., formally TTC/WWG Germantown, MD
Sr. Program Manager – Managed implementation of systems products for multiple customers. Required in-depth cooperation with sales and sales support teams and installation team.
- Represented North American Program Services on business development opportunities with domestic tele-communication providers. Responsibilities included proposal preparation, field trial management and solution presentations.
- Promoted to lead Program Manager. Primary responsibility over two new products: Atlas and Centest-ANT. This required extensive study of the technology, as well as coordination and teamwork with the previous owners of the technology.
- Designed and developed cost tracking database in MS Access for Program Services group to enable detailed margin analysis of installation programs.
- Level 2 & 3 support for UNIX and Windows NT/2000 systems installed in field.
- Maintained over 100 Unix workstations and servers.
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| 1997 – 1999 |
NEXTEL Reston, VA
Sr. Systems Administrator – Level 2 & 3 support for UNIX and Windows NT/2000 systems installed in field. Technical manager of seven-member team focused on supporting Network Operations Center (NOC) for monitoring of all network events on Nextel wireless network.
- Responsible for Nextel's Network Management Systems nationally.
- Chaired Network Change Management board
- Successfully managed network security using applications such as COPS, SATAN, and Crack. Defined and maintained Nextel's network security policy as related to the MSO's and the NOC.
- Successfully managed the team that built and developed NOC and infrastructure.
- Supported and maintained 100+ client workstations and 100+ Xyplex units in the field and 20+ servers (E3000, E450, E5500, E6500, Netra T-1125) located throughout Nextel's 50 field locations and the NOC.
- Established and managed help desk support for both local and remote customers.
- Integrated iDEN Systems to NMS and Performance Reporting Systems (DAP, SMS, MSC, VMS, Dantel, DACS, OMC, STP, etc.). Responsible for cabling, port configuration, and daily maintenance of this equipment as it affects the NMS in 50 field locations.
- Managed the selection, purchase and rollout for CenTest 650 centralized testing system and Clearview Earlywarning/Report Card system (a circuit monitoring and testing system) based on Sybase. This required advanced knowledge in SQL conversion, UNIX, telco administration, SS7, phone circuit topology and DCS.
- Supervised the deployment and build-out of one live traffic switch and one lab/development switch.
- Y2K coordinator for Central Operations. Responsible for identifying equipment which would be impacted by Y2K, created test plans, implemented patches, and ensured readiness of all equipment in production for Central Operations.
- Used OSI's NetExpert system to create custom rule sets for all iDEN sub-systems. This project required knowledge of the OSI NetExpert product, general programming principles, UNIX system administration and scripting skills, and the ability to integrate dissimilar hardware and software.
- Evaluated and deployed Clarify solution for NOC. This improved trouble-ticketing resolution by 35%.
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| 1995 – 1997 |
PRINCIPAL HEALTH CARE, INC Rockville, MD
Sr. LAN Analyst – Responsible for daily operation and maintenance of 25 server/1500 node Novell 3.x/4.x Network. Responsible for 1500 PC/Mac workstations running MS Windows for Workgroups 3.11 and 95.
- Established and managed change management process for all company IT efforts.
- Established and managed backup procedures for all servers nationwide.
- Evaluated, planned and implemented migration to Microsoft Windows for workgroups 3.11, running both IP and IPX protocols.
- Evaluated, approved and managed rollout of anti-virus and network security measures to secure entire network.
- Evaluated, approved and managed rollout of secure remote access system for mobile and remote users.
- Planned and installed integrated Novell NFS and HP UX file systems on a secure network.
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1994 – 1995
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NATIONAL DATA CORPORATION, INC Rockville, MD
Network Manager – Specified, planned, installed and maintained a 250 node, 6 server Netware 4.1 LAN.
- Integrated Microsoft Windows NT servers as application servers and intranet servers.
- Specified, designed, maintained, upgraded and adapted SCO UNIX, IBM AIX and HP/UX file servers into overall LAN/WAN environment, while maintaining security and segregation.
- Supervised and negotiated contracts with all network and PC subcontractors.
- Managed help desk and trouble response team for network and PC issues.
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| 1994 – 2001 |
LOKI ENTERPRISES Germantown, MD
President – Consulting firm specializing in assisting small organizations with all IT needs.
- Supervised five employees at different client sites
- Successfully managed three Federal BPA contracts within budget and with on time delivery.
- Integrated Windows NT into Banyan/UNIX environment for multiple FDA departments
- Set up numerous Intranet/internet servers and firewalls to customers' specifications.
- Installed and maintained US Robotics Total Control systems for several ISP customers.
- Maintained Oracle and SQL servers and host systems.
- Nationwide rollout of Microsoft Exchange v5 for FDA (upgrade from Banyan, DEC and Lotus Notes).
- Designed, specified, purchased and integrated customer infrastructure.
- Consulted on upgrade and customization of APC (Sprint Spectrum's) billing system
- Managed help desk support for NIH CBER/CDER campus at the FDA
- Deployed Wireless LANs at numerous regional offices throughout the United States for HHS
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Education:
1994 – 1997 |
CANTERBURY UNIVERSITY
Master of Information Systems Management – Graduated: 1997
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| 1990 – 1994 |
CANTERBURY UNIVERSITY
Bachelor of Information Systems Management – Graduated 1994 |
| 2005 |
Six Sigma White Belt |
| 1999 |
CompuMaster - Fundamentals of Cisco Routers |
| 1996 |
Certified Network Engineer/CNA Novell Netware |
| 1995 |
Microsoft Certified Professional (MCP) |
Awards:
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- Unisys Gold and Silver Achievement Award 2005 – 2006
- Acterna Non-Monetary Award (NMR), 2001
- Nextel Circle of Excellence, 1998
- Principal Health Care Service Edge Award, 1996
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